PbPilot Privacy Policy

a. Account Information

When you create an account, we collect information necessary to provide and manage your access to the Platform, including:

• Name, email address, and contact information

• Company or organization name (if applicable)

• Professional license information (license number, state of issuance, expiration date)

• Billing and payment information (processed through third-party payment providers)

b. User-Provided Inspection Data

During your use of the Platform, you may enter or upload data related to your inspection activities, including:

• Property and unit information

• Inspection observations, measurements, and testing data

• Laboratory results (including XRF readings and paint chip analysis results)

• Photographs and supporting documentation

• Report content generated, edited, and approved by you

c. Platform Usage and Analytics Data

To continuously improve the Platform and understand how our tools are being used, PbPilot automatically collects operational and performance metrics, including but not limited to:

• Number of inspections initiated, completed, and submitted

• Time per inspection and time per report (from creation to finalization)

• Feature usage patterns (e.g., which tools, templates, and workflows are utilized)

• Lab result processing metrics, including auto-match success rates and manual correction frequency

• Inspection outcome metrics, including pass/fail rates of lab results and XRF readings

• Report generation metrics (e.g., number of reports generated, report types, revision frequency)

• Error rates, crash logs, and technical performance data

• Device type, operating system, browser, and connectivity information

• Login frequency, session duration, and general navigation patterns

d. Communications Data

If you contact us for support or provide feedback, we may collect the content of those communications along with associated metadata.

a. Platform Operations

We use the information we collect to:

• Operate, maintain, and deliver the Platform and its features

• Process and facilitate the generation of inspection reports

• Provide customer support and respond to inquiries

• Authenticate users and manage account access

• Process billing and payments

b. Platform Improvement and Product Development

We use aggregated and anonymized usage data to:

• Analyze platform performance and identify areas for improvement

• Understand feature adoption, usage patterns, and user workflows

• Identify common data-entry patterns to improve auto-population and suggested-content features

• Evaluate and improve lab-result auto-matching accuracy and processing efficiency

• Optimize report templates, formatting, and generation workflows

• Prioritize new feature development and product roadmap decisions

• Conduct internal research and analysis to better serve the inspection industry

c. Industry Analytics and Benchmarking

We may use aggregated, de-identified data to produce industry-level analytics and benchmarking insights, such as:

• Regional or national trends in inspection outcomes and lab result patterns

• Average inspection durations, report completion times, and workflow efficiency metrics

• Platform-wide auto-match accuracy rates and processing performance

• General market and usage trends relevant to the lead-based paint inspection industry

Important: Any data used for industry analytics or benchmarking is fully aggregated and de-identified. It cannot be used to identify any individual User, property, property owner, tenant, or specific inspection.

d. What We Do Not Do With Your Data

We do not:

• Review, audit, or evaluate the accuracy or quality of individual inspection findings or reports

• Alter, modify, or interfere with User reports

• Make independent professional determinations or judgments based on User data

• Sell, rent, or license individual inspection data or identifiable User data to any third party

• Use individual inspection data for marketing or advertising purposes

a. User Rights

Subject to applicable law, Users may:

• Request access to the personal data we hold about them

• Request correction of inaccurate personal data

• Request deletion of personal data, subject to our retention obligations

• Export inspection data and reports during the active subscription period and for sixty (60) days following termination

b. User Responsibilities

Users are responsible for:

• Ensuring that their use of the Platform complies with all applicable laws, regulations, and professional licensing requirements

• Maintaining the security of their account credentials

• Obtaining any necessary consents for the collection and processing of data entered into the Platform, including any data related to third parties (e.g., property owners, tenants)

• Ensuring that reports generated through the Platform meet all applicable government reporting and filing standards